ACCESSING THE SITE
To get to the Landlord Access site, visit https://myportal.ivha.org and click on Landlord Login.
REGISTERING
Before you can log in, you must register. This is one-time only. In order to register you need:
1) Landlord Registration Code
2) A valid email address
Once you have those two items, follow the steps below.
Click on “Click here to Register.”
Fill in your contact details and account details.
Click Register.
Once you are registered, you will be able to do the following:
Update your bank account information
View your ledger
View your unit inspection result
View Tenant caseworker information
Update your contact information.
LOGGING IN AND VIEWING STATEMENTS
To view a particular statement, click on the My Ledger icon. This will show you a list of payments that have been issued during the date range. You may adjust the date range to fit your needs.
FAQ
Q) How do I acquire the Landlord Registration Code?
A) Contact Ruben Ramos at 760-351-7000 ext:122 for a copy of your Landlord registration letter. You may also email at rramos@ivha.org
Q) What if I forget my user name or password?
A) Your username will always be your email address. If you forget the email you used to sign up, you will have to contact IVHA to confirm the email registered on your account. If you forget your password, click the Forgot your password link on the sign-in page and follow the steps. You will be emailed instructions.
Q) Why do I need an email address?
A) You must have an email address in order to register. This is so that you receive notification when your statement is ready and provide a unique identifier to your account. Each landlord code requires a unique identifier.
Q) How do I get an email address if I don’t have one already?
A) You can get an email account – for free – from any number of providers such as Gmail from Google. It only takes a few minutes to sign-up; you can access your email account from any computer that has an Internet connection.
Q) I can't register!
A) You must be registered for direct deposit to view statements online. If you already receive direct deposit and are still unable to register, make sure you are using a valid Landlord Code and Tenant Code for your account.
If you are still unable to register, please contact Jesus Diaz at 760-351-7000, ext. 137 for assistance.
Q) Is there an alternate way for me to get my statements?
A) No. As of September 30, 2014 we will no longer print or mail statements. As of that date, you will have to access your statements ONLY by logging into our website.